Terms of use
These terms cover your use of Get Carter. They are written to be read, not to be impenetrable. If something here doesn't suit your situation, email us and we'll talk about it rather than pretend the small print settles it.
1. The service
Get Carter records visits and enquiries on websites you own or are authorised to operate, and — where you have added them — keeps a contact book, sends email, and provides an assistant that works over your own data. Tracking is provided free. Add-ons are month to month, and you can remove any of them at any time.
2. Your account
- You are responsible for who you invite and what they do. Access is by emailed code, so keep control of your mailbox. Two-step sign-in is in Settings; we strongly recommend it for anyone who can send email or export contacts, and we may require it for accounts with email sending switched on. Only people you name on the account can sign in, and everyone who signs in must first agree to these terms and the privacy page.
- You must give accurate details, and tell us if they change.
- You must be authorised to install tracking on the website you nominate.
3. Your data
- Your data stays yours. We store and process it to run the service for you, and for nothing else. We do not sell it, and we do not use it to train models.
- You can export your contacts at any time, and ask us to delete everything. After you leave we keep your account for 30 days in case you come back, then delete it. Three things outlast that, for the reasons and periods set out in the privacy page: encrypted backups, which are deleted 60 days after each was made; our own log that our staff acted on your account, which holds no contact data; and invoices.
- You must not use Get Carter to collect the sensitive information the privacy page describes — passwords, payment and bank details, government identifiers, dates of birth, health information — whether through a form, an import or a connected service, and you must delete it if it arrives anyway.
- We use other companies to run parts of the service — hosting, email delivery, payments, and the assistant's model. They process data on our instruction only. The current list is in our privacy page.
- You are the data controller for the people in your contact book. You are responsible for having a lawful basis to hold and contact them.
4. Sending email
Email sending is not switched on automatically. We review each account before enabling it, because one careless sender damages deliverability for everyone on the platform. When it is on, these rules apply.
Permission
- You may only send to people who have agreed to hear from you, or where their consent can properly be inferred from an existing business relationship, as the Spam Act 2003 (Cth) allows. Somebody who only sent you an enquiry has not, by that alone, agreed to ongoing marketing.
- Get Carter keeps a record of the permission you hold for each contact and leaves out anyone with none. If you include them, you state how you have permission, and that statement is kept. A statement is not evidence: you must keep your own record of when, how and for what each person agreed, or of the relationship you infer consent from, and produce it if asked.
- No purchased, rented, scraped or appended lists. Ever. This is the single fastest way to lose your account.
- Every commercial message must accurately identify you — the sender name, address and reply details you set must be yours and must stay current — and carry a working unsubscribe. We add one automatically; do not remove or obscure it.
- The unsubscribe link works without signing in and without asking for anything else, and keeps working for at least 30 days after the email was sent — including if you have since cancelled email sending or your account is suspended.
- An unsubscribe takes effect the moment it is clicked and lasts for as long as your account exists: every message still to go in that send, and every send after it, checks the list at the moment of sending and skips anyone on it. The only way back on is the person asking you, and you recording that they did.
5. Acceptable use
You may not use Get Carter to create, store, publish or send any of the following. This applies to email, SMS, landing pages, social posts and anything the assistant produces for you.
Not allowed, at all
- Pornography or sexually explicit material, and anything sexualising a minor.
- Content that harasses, threatens, defames, or incites violence or hatred against a person or group.
- Material that promotes self-harm, illegal drugs, weapons, or criminal activity.
- Scams, phishing, deceptive claims, fake invoices, fake urgency, or impersonating another person or business.
- Malware, harmful code, or links to it.
- Anything unlawful in Australia or in the recipient's country, or that breaches Australian Consumer Law.
- Regulated claims you are not licensed to make — financial, medical, legal or migration advice among them.
Handled with care
Gambling, alcohol, tobacco and vaping, dating, cryptocurrency and multi-level marketing are not banned outright, but they need a conversation first and may be refused. Tell us before you start rather than after.
6. What we do about it
- We screen outgoing content automatically, and we look at complaint and bounce rates.
- If something looks wrong we may hold a send and ask you about it before it goes.
- For a serious or repeated breach we may suspend sending or close the account. Where we can, we'll tell you first; where the risk is immediate, we'll act first and explain straight after.
- We will hand over information where the law requires it, and we will tell you when we're allowed to.
7. Fair use, uptime and money
- Add-ons have stated allowances. Go past one and we'll ask you to move up a tier rather than cut you off mid-sentence — but sustained excess use can be limited.
- We aim for the service to be available at all times and we do not promise it. Nothing here is a service-level guarantee.
- Prices are in Australian dollars and exclude GST. We'll give you at least 30 days' notice before a price change. Fees paid are not refundable except where Australian Consumer Law requires it.
- Cancel an add-on and it runs to the end of the period you've paid for.
8. What you are responsible for
Everything you send or publish is yours, legally
Get Carter is the tool. You are the publisher and the sender. You are legally responsible for every email, SMS, landing page, social post and anything else that leaves the platform under your name — including anything our assistant drafted for you and you approved.
- That it is accurate, lawful, and not misleading or deceptive under Australian Consumer Law.
- That you have permission to contact every person you send it to.
- That you own or are licensed to use the words, images, logos and fonts in it.
- That any claim needing a licence — financial, medical, legal, migration — is one you are licensed to make.
- That it complies with the law wherever your recipients are, not only in Australia.
Drafts the assistant produces are suggestions, and a connected AI of your own can read and draft but cannot send. Nothing sends without someone on your side approving it in the email editor, and the moment you approve it, it is your message. If a third party claims your content harmed them, that is your matter to answer, and you indemnify us for costs we incur because of what you sent.
9. Keeping your own copies
Back up anything you cannot afford to lose
We work hard to keep the service running and your data safe: a separate database per client, nightly encrypted backups, and a restore we test. We are not infallible, and neither is anyone we rely on.
Keep your own copy of anything important. Export your contacts regularly — the button is on the contacts page — and hold your own copies of content, lists and templates that matter to your business. Treat Get Carter as where the work happens, not the only place it exists.
To the extent the law allows, we are not liable for loss of, or damage to, content or data, however caused, including where a backup or a restore fails. We will always tell you what happened and help you recover what we can.
10. Liability
Nothing in these terms excludes, restricts or modifies rights you have under the Australian Consumer Law, and nothing here is meant to. Where our liability can be limited, it is limited at our option to supplying the service again or paying the cost of having it supplied again.
Beyond those rights, our total liability for any claim is limited to the fees you paid us in the three months before it arose, and we are not liable for lost profits, lost business, lost opportunity, or loss of content or data. The service is provided as it is: we do not promise it will be uninterrupted or error-free, or that any email will reach any particular inbox — delivery is decided by mailbox providers, not by us.
11. Ending it
You can stop at any time from the billing page. We can end an account for a breach of these terms, or for any reason with 30 days' notice. On the way out you can export your data; we delete your account 30 days later, with the exceptions in section 3 — backups, our operator log and invoices — running out on the periods the privacy page gives.
12. Changes and law
We'll email you at least 14 days before these terms change in a way that matters, and the version and date at the top will change. These terms are governed by the law of New South Wales, Australia.